Here is a list of our
most frequently asked questions:
Q:
How long will my order take to ship?
A: Most orders ship within 7 days. However, please allow up to 10 days
for your
item to ship. Currently, Converse are experiencing a 14 day turnaround.
If you need your item sooner, please make a note during checkout and
we will do our best to accommodate your needs.
Q: Do your items meet CSPIA requirements??
A: Yes! All items meet the requirements for lead content, including our
rhinestones! We have secured a relationship with a supplier who tests
the products in house to assure compliance. Children's safety is of the
utmost importance to us, and we make every effort to assure our
products not only meet, but exceed requirements.
Q: What makes your items different from other retailers?
A: All of our items are made to order with care and to the customer's specifications.
Q: What if I want a design you don't carry?
A: Most of our designs started out as custom requests, so if you don't see what
you are looking for, e-mail us and we will create a custom quote for you!
Q:What if I change my mind after ordering?
A: If your item has not yet shipped, we can refund your purchase. However, due
to the personal nature of our items, once and item has been shipped, there are
no refunds on purchases. Should you experience a problem with your order, we
will be happy to offer you an exchange.
Q: Do you offer wholesale?
A: Yes! All of our items are available for wholesale or dropshipping. Please
contact us using the wholesale/dropship link on our home page, and upon approval
we can offer our products at a discount.
Q: How Safe Are Your
Products?
A: Safety is our utmost
concern with all of our creations! Although we use the strongest adhesive
possible, we recommend using care when allowing your child to wear or use our
products.
As with any products,
we require using common sense when our items are near or around your
child. If you notice a stone has come loose, or your baby is a picker, for
their safety, we recommend that you refrain from using our product, and return
it to us immediately for repair.
Q: Can I wash my items from The Trendy
Baby?
A:
Yes! All apparel should be turned
inside out and washed in cold water, then tumble dried on low. The heat
from
the dryer will actually help the crystals adhesion. We recommend
placing an
iron set to medium on your apparel if you are concerned you may lose a
stone. Stones can also be wiped down with a clean washcloth, and a soft
toothbrush
if necessary. (Converse can pick up dirt!)
Q: Do You Gift Wrap?
A: Yes! Please check the box during checkout to acknowledge the item is a gift. We
will gift wrap your item at no additional charge and include a packing slip
without pricing information.
Q: Do You Accept Returns?
A: Due to the personal nature of our products, we are unable to accept an item for
return. However, if there is a problem with your order, we encourage you to
e-mail us and we can usually accept an item for replacement or repair.
Q: Will You Create A Custom Design For Me?
A: Yes! We love creating custom designs. In fact, many of the items you see of on
for sale pages originated from custom designs. If you need wedding gifts,
favors, or corporate gifts, e-mail us and we will create a custom quote based
on your needs!
